Moneris Portal - Manage Chargebacks and Disputes

Moneris Portal provides a robust and easy-to-use tool to manage chargebacks and disputed transactions: the Dispute Management screen.

Use the Dispute Management screen to:

• view and action disputes that require your attention
• view disputes that have been received
• view disputes that are being reviewed by Moneris
• view disputes that have been closed/resolved

In this article, you'll learn:

• how to access the Dispute Management screen
• about chargebacks and copy requests
• how to search for chargebacks or copy requests
• how to respond to a chargeback 
• how to respond to a copy request
• about copy request reason codes
• about chargeback/decline reason codes