Moneris Total Commerce - Processing Gift Card Transactions

This article will provide you with everything you need to know to process gift card transactions using the Wix POS application and your Moneris terminal.

Procedure

Overview

The Wix POS Register application now supports Moneris gift card transactions. This article explains how to:

Activate a physical gift card and load it with value
Redeem a gift card for a purchase
Check the balance of a gift card
Deactivate a gift card
Perform a refund on a gift card redemption
Troubleshoot gift card issues.

To get started, review the General information about Moneris gift cards section below.

General information about Moneris gift cards

What are Moneris gift cards and how do they work?

How do I enter Moneris gift cards on a Moneris terminal (A920 or DX8000)?

Gift Card Transaction Processing

What do I need to do to prepare to sell Moneris Gift Cards?

How do I activate a Moneris gift card? How do I load value on a Moneris gift card?

How do I redeem a Moneris gift card?

How do I check the balance on a Moneris gift card?

How do I deactivate a Moneris Gift Card?

How do I refund a transaction in which a Moneris gift card was redeemed?

Troubleshooting Gift Card Issues

Issue: The "Couldn't find gift card" message appears when a gift card is swiped or manually entered.

Issue: "Card Reader not connected"

Issue: I need to perform a gift card refund.

Issue: I need to void a gift card sale.