Step-by-step self-onboarding for NiceJob

NiceJob is a comprehensive reputation management platform designed to help businesses manage customer reviews and referrals effectively.

Before starting the integration, your restaurant needs to be a NiceJob client. This means you must have an active NiceJob account. If you are not a NiceJob customer, please feel free to discuss with your UEAT account manager to be referred to NiceJob’s team.

Follow these steps to set up the NiceJob integration in the UEAT back office for your restaurant. If your restaurant brand has multiple locations, you will need to configure each one separately. Make sure you have each location’s NiceJob credentials or admin access ready.

Step 1: Access the Customer experience section of the UEAT back office

Go to the UEAT back office and sign in using your UEAT admin credentials to access the configuration for Headquarter.
On the main menu, click Integrations, then click Customer Experience.

Step 2: Select NiceJob as the provider

Enable the Customer Reviews feature.
Select NiceJob as the provider. The system will display all the restaurant locations associated with your brand.

Step 3: Configure the integration for each location

You need to configure the integration for each location where you want to enable NiceJob for review management. Follow these steps for each location.

Next to each location, click Configure.
This will open a new screen where you can input your NiceJob credentials. If you are unsure about your NiceJob credentials, please contact NiceJob Support.

Select the appropriate location that you would like to link and click Allow.
The integration status for the location will be updated to “Configured”.

Repeat the configuration process for your next location, if needed.

Deactivate the Integration

If you ever wish to deactivate the NiceJob integration for a specific location, you can do so at any time.

For the location you want to deactivate, click the Deactivate button
Confirm the deactivation process and NiceJob will no longer be active for that location.

Monitor and Manage Reviews with NiceJob

After completing the integration, you can begin using the NiceJob portal to manage and monitor reviews for each restaurant location that has been integrated. You can customize the messages and triggers based on your preferences, thank customers for their feedback and address any negative reviews to maintain a positive reputation.

Need Assistance?

If you encounter any issues or need help during the setup, don’t hesitate to contact the support teams for assistance:

Please contact the support team for any additional questions, we are here to help.

UEAT support

Refer to Contact us.

NiceJob Support

By phone: 1 888-336-9082

By e-mail: support@nicejob.com

https://calendy.com/nicejob/success

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