Use the UEAT Hub to manage orders from external channels

The UEAT Hub operates in the background to bring together orders from UEAT and supported external sales channels, such as Uber Eats, DoorDash, and SKIP. The Hub can send these orders to your POS software or to the Uboard, helping you reduce the number of devices you need to monitor and track incoming orders.

Using the UEAT Hub with the Uboard

Use the table below to identify where to complete common order management tasks: in the UEAT back office, on the Uboard tablet, or on the external channel tablet.

	Uber Eats
Accept orders	Automatic (Can take up to 60 seconds)	Automatic (Can take up to 60 seconds)	Automatic (Can take up to 60 seconds)
Cancel orders (You cannot refuse an order on the Uboard)	UEAT back office > Order section	Contact DoorDash support	Contact SKIP support
Item availability	UEAT back office or Uboard	UEAT back office or Uboard	UEAT back office or Uboard
Preparation time	Manage preparation time in the UEAT back office or temporarily adjust preparation time in the Uboard.	Manage preparation time in the UEAT back office or temporarily adjust preparation time in the Uboard.	Manage preparation time in the UEAT back office or temporarily adjust preparation time in the Uboard.
Promotions	Use the Uber Eats tablet	Use the DoorDash tablet	Use the SKIP tablet
Operating hours	UEAT back office	UEAT back office	UEAT back office
Holidays	UEAT back office	UEAT back office	UEAT back office
Disable a service	UEAT back office or Uboard	UEAT back office or Uboard	UEAT back office or Uboard
Pause external channels	UEAT back office or Uboard	UEAT back office or Uboard	UEAT back office or Uboard
Problems with delivery personnel or the external channel tablet	Contact Uber Eats support	Contact DoorDash support	Contact SKIP support
Notification if the order is cancelled by the customer	Uboard	Uboard	Uboard

Using the UEAT Hub with your POS software

Use the table below to resolve common issues that may occur when external channel orders are sent to your POS software.

	Uber Eats
Order not accepted or not printed automatically	Accept the order on the Uber Eats tablet, then enter the order manually in the POS	Accept the order on the DoorDash tablet, then enter the order manually in the POS	Enter the order manually in the POS
Order not accepted on tablet by mistake	Enter the order manually in the POS	Enter the order manually in the POS	N/A
Problem printing receipt information	Contact UEAT support	Contact UEAT support	Contact UEAT support
Problems with delivery personnel, tablet, or printer	Contact Uber Eats support	Contact DoorDash support	Contact SKIP support

UEAT - Hub

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UEAT - Hub

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